A true “brand experience” is created when businesses deliver Unified Customer Experience across all channels (agent channels, telephone, email, chat, social media and web self-service) and touch points.
In this highly connected world, eDot ensures that your customers experience the same context of interaction, as they move across channels. Our next generation customer experience solution empowers your employees to have comprehensive historical knowledge of each customer, resulting in intelligent interactions.
Enterprises are looking for industry best practices, benchmarks, technology directions, and roadmap and implementation experts to move their customer experience practices to next level. These decisions are crucial since this will affect the entire organization and are also capital intensive.
Our Customer Service consultants work closely with clients to build world class differentiation Customer Experience. eDot's unique assessment methodology, refined over the years, help us to conduct and deliver an extensive analysis:
The top issues that contact center managers are facing today are managing multichannel customer experience, driving operational efficiency and cost savings and transitioning to a cloud based contact solution. We would be conducting a structured review of call centers. A detailed analysis of workforce management, contact center protocols, training, system configuration and data system would be carried out.
While you keep your eyes focused on your customer, eDot helps you in sustaining high service standards day in and day out.
With rapid advancement in contact center technology, contact centers face challenges like managing complexities and costs, proper resources to support the environment. eDot ensures that your contact center is functioning, fully optimized and fully utilized on a daily basis.